Privacy Policy
Last updated: December 13, 2025
Introduction
PoolMode Norwalk Pool Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
We collect information that you provide directly to us, including:
- Name, address, phone number, and email address
- Property details and pool specifications
- Service history and preferences
- Payment information (processed securely through third-party providers)
- Communication records and service feedback
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages viewed.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our pool service offerings
- Schedule appointments and communicate about your service
- Process payments and maintain billing records
- Send you service updates, maintenance reminders, and promotional offers
- Respond to your questions and provide customer support
- Analyze usage patterns to improve our website and services
- Comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in our operations (payment processors, scheduling software, etc.)
- When required by law or to respond to legal processes
- To protect the rights, property, or safety of PoolMode Norwalk Pool Service, our customers, or others
- With your consent or at your direction
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and billing information are typically retained for at least seven years for tax and legal purposes.
Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of receiving promotional communications
- Object to certain uses of your information
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (though we do not sell personal information).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
PoolMode Norwalk Pool Service
12008 Barnwall St, Norwalk, CA 90650
Phone: (562) 307-9510
Email: contact@norwalkpoolcare.com